Here's what our customers have said
One of the best car buying experiences I have ever had. I went there in the late afternoon and was greeted by Steve. He took the time to understand what I wanted and was looking for in a car. After he listened to my needs, he brought me to the wash bay to look at a shiny black BMW 750ix.After sitting in the car, Steve explained every option inside the car better than a BMW salesperson could do. He disclosed everything about the car and explained to me its CarProof history, along with every service record performed to the car. I've been buying cars for a long time and I have encountered good and bad experiences. I would highly recommend Steve to my family and friends.
Thank you, Sumit Gera, Cambridge, Ontario
I have dreamed of owning a Honda S2000 from the moment I first saw the spy photos back in 1998. My brother spotted this car and told me about it right away. I drove down the next day from Barrie largely based on my brother's suggestion that as is typical of the cars on CarSmart's lot, it was very clean and that Steve was an upstanding guy. Upon arrival, Steve proved to be very approachable and respectful. In a matter of minutes (and with a little instruction on the operation of the convertible top) I was handed the keys with clear direction to take a proper test drive and to "go where you want". (I naturally headed to the nearest twisty road.) The decision was clear to me half way through the drive. The car was in remarkable condition and the price was fair, but it is the treatment by Steve both upon arrival and throughout the process that truly made this the kind of buying experience I always wish for but rarely experience.
Thank you, Tim Shannon, Barrie, Ontario
My wife and I had been searching for a used vehicle for some time. Scouring auto websites across the country daily, we came across a posting of a vehicle for sale at CarSmart in Niagara Falls. Despite living on Vancouver Island, the idea of travelling across the country for a vehicle was not a concern, however, knowing that whatever we vehicle we purchased was true to it's claim by the seller was.
The BMW 328i xDrive Touring Wagon we purchased from Steve at CarSmart totally surpassed our expectations. Yes, the detailed YouTube video produced by Steve was invaluable in terms of itemizing everything about the vehicle and the photo postings with vehicle feature captions were equally as important, but what instilled our confidence was the professionalism demonstrated by Steve from our many phone conversations. Certainly, attributes hard to find these days.
The purchase process was painless and Steve was very prompt in organizing the In-transit permit for my trip back to BC as well as all other documentation. From picking me up at the bus depot in Niagara to taking the time to walk through the vehicle, Steve was great. My parting gift was a headphone jack to headphone jack cord I required to listen to my cached Radio Paradise playlists I had loaded up on my iPhone for the long, but exciting drive back to BC.
The vehicle is amazing and my wife's been hogging it since my return. Maybe I should give Steve another call. 😉
Sooke, BC (Vancouver Island)
Steve, we are quite pleased with our 2011 Honda CR-V. While it seemed we were taking a chance driving from Windsor to Niagara Falls, It was your video showing us all the features in such a knowledgeable way that got us hooked. Didn't need much of a test drive as we were already sold. We're impressed with your knowledge, integrity and friendliness. Driving it home convinced us that we made the right choice. Thanks again.
Bill LaBute, Windsor, Ontario
Thank you Steve, for the excellent car purchasing experience we got at CarSmart! Your thorough knowledge of vehicles and your expert advice helped us make the right choice for our family! We will recommend CarSmart to friends and family! Definitely worth the drive from Ajax.
Frank, Mary, and the boys! Ajax, Ontario
Steve, I wanted to thank you again for an excellent purchasing experience. I have dealt with quite a few used car dealership in my days and the method in which you handle your customers is "top notch"! I will certainly recommend you to my family and friends. It's the rare car dealers such as yourself that make purchasing a used vehicle, fun!
Mark Gillner, Waterdown, Ontario
We recently purchased and traded in a car with Steve MacGregor at CarSmart. I did a lot of research and found Steve and CarSmart online, and he had the Honda CR-V that I wanted. We feel he gave us a fair trade-in value and we love our CR-V!! Steve is very knowledgeable, honest, and most important not pushy! I would highly recommend purchasing/trading in your vehicle with CarSmart, and while you are there ... go visit the Falls!
Trudy Walker, Oakville, Ontario
Love my new (to me) 2011 Volkswagen Tiguan! From first meeting with Steve to picking it up about 1 month later, customer service was excellent. I told him what I was looking for and he sourced & delivered the perfect car (colour, options, etc., all on my list)! I would highly recommend CarSmart to anyone looking for quality customer service and great vehicles! Thanks,
Kristyn Wilson-Schram, Niagara-on-the Lake, Ontario